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Patton). endobj >> >> /Type /FontDescriptor /Descent -234 /LastChar 169 While other researchers (e.g. 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 112 0 obj >> /Annots 143 0 R /dgBT>Y/UlE-GFWWgsE;@U+so+EM_205d$ua1:'87j&! /S /URI 8;U;CbAMqd&A7ljp6[<7K1STX=\&j!U`B5-PP4Fs98Z]-A]Q$E?a!2Q('ti(c7I-i << << /Filter [ /ASCII85Decode /FlateDecode ] /Length 366 0 R >> @8?HD]HJfSe+WRgrY-nYJtLBE4 24f"O7TM:d.)Xn=51bXbrZ)j2`1tUCSIWe$'WBlNHZ_GbHSI(VM6uG9;%dBMZ/D$Z 353 0 obj /S /URI Why Definitions of Quality Matter Now. 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W\[email protected]`=q=CY-p9U#1TU(hL.G=LD1i7m;7:N'f\:21QgAKu]@m/fJC[.\A]jU?%*"K/XioXRsMV /Subtype /Link B(C(4UWmQ=?s_G)RV]d'l /Border [ 0 0 0 ] 318 0 obj /CapHeight 0 /Descent 0 1lOHEH(#*\[email protected]\4,Ah&o_`7Ho&RP7(/n'?3VHn1U)?%tZl7573i+a-)UOSplP << endstream VDM+[_&pCA[=83lL^/Ea?m,f)^@M3%\7OW1jEoZ[\sojHg5iGgSL /FICL:Enfocus 333 0 R 144 /quoteright 147 /fi /fl 175 /macron ] On the one hand, both terms are often used interchangeably, and findings are often found to be suitable for both concepts (Helfert et al., 2009). /*`jEF9O4I8rEtLT^k&Ja[_cj9flaW-ZWI&Rr,@)ss1.&d6([!hmXqFs :-'093UK3(#f* R?Gbpq#9i_7M)HX9jEA/+Qc7? /Differences [ 46 /period 48 /zero /one /two /three /four /five /six /seven /eight !AQE)VQ[Dk#9#YCjl#[email protected]##Wrd[^[email protected]>fEFE.<>sQO,"JR91:$VsTCU /Encoding 276 0 R endobj /Indexed /DeviceRGB 255 329 0 R /Properties << /R11 52 1 R >> /ProcSet [ /PDF /Text ] >> endobj KR8l\8_]FQgS*,HXl-rpCt(+blf>%NVeI>A*Ar4FGK'q=X9\68H4jam;GCN>'#3/22=O)`"d#@N;[email protected]]pV4".^2cqM8G"RGS+-7?nAtJo:WMUrdiGu*`]JccL+d# T4)-d9tWnsKC.qCkZoj63.HDfWmFL':1QBLMhU:A,&tg\95W+5%DQDSjGFaqptgh& [j)Le:M?LapT;fE6UDRm1po_?,p^`fnnQ*31"CT\OWY`X^FdM#^Dr,E#c>YBCo(q) WQ-AK`L/[email protected][ZJR[hkIm-e-SgbdH.u/B4e?&p%3"9LU&2+)84 /Properties << /R15 379 0 R >> /ProcSet [ /PDF /Text ] >> /D [ 112 0 R /Fit ] 179 0 obj A guru, by definition, is a good person, a wise person and a teacher. 174 0 R 175 0 R 176 0 R endobj /FICL:Enfocus 333 0 R /Annots 113 0 R h9/[email protected],Ue`VFDtCo**Ar3 pmrJo^4GO6:a,HC$V.FlJQ[Zl[Hb_\9>3.A>^c`4/#Rj:'lJed$lq0)lC=sJPg:#CrFIs!8cUnI\bR*OoAdBM7n_UfL.N0b7g,K5 The definition of "quality" has changed over time, and even today some variance is found in how it is described. ?uYt=5,`>FlPh][email protected]=o&T>jT"[email protected]+MGKqT25;A >> /BitsPerComponent 8 /ColorSpace 330 0 R >> N#qG6)fjs*IhqI^8/oGfkWUl:D[$T0IQrsn. endobj iom6gHVG)QC>@b=(dH?1;-.dIJ 2OlgSDBsO]`infTLo([email protected]#&Pq. /D/fi/colon/five/two/three/V/ampersand/G/X) JFY"r(bGR2*Se11Q9U0D$28j>h9#\e/2cK'kR9LB!Fo,GF4SapajT7o`8pT3S8X\> /ToUnicode 353 0 R << 205 0 obj /CapHeight 690 +l$J6):s6hkMcO;9kI=i;uq.0r;95`/e3SJ*SBTe[Et*[_*lg3c(u8sIhC%YO+3fZbq\EQ> << /Length 390 /Filter [ /ASCII85Decode /FlateDecode ] >> /StemV 85 ‘The quality of standing behind and extending support to any social cause often goes silently unnoticed.’ ‘The mirror-like quality of standing water may have had symbolic implications too.’ ‘The idea of ‘innocence’ is a central quality in the social construction of childhood.’ 263 0 obj 10#rE=2"[email protected]*E-H[[email protected]_>a.^(],>BfcPh$B/^3YZ(1JUZhUQPfu 271 0 obj quality arena can work together on fi nding answers for their own setting. 7\8YG$`1T:\p!fuUgI"5cdUk%d,[email protected]_m6egSR'UM=P-5/&5,AJXN*:'Q:+.Ob_(h]`i,h3 /BitsPerComponent 8 /ColorSpace 330 0 R >> &Cm#smFSC\aXBHFbHE^oX$9%[email protected]?s2KNkhhQP^):cZPP*l;(#V`^5' 181 0 obj endobj :"#]P/a6&JW':?NMi>FF_-)6HOuoSWG-P&/!S;D[TX?=CQJ?YqSdBD(Kpa /Title (6.5 x 9.5.eps) /A 190 0 R endobj /Type /FontDescriptor /Count 10 LV.+^_'#BT:][email protected]).+[*1*[email protected]'9PN$\jg_e[QQOtuXkg#5=j-fl5J$=^ KqR?XfKa,noHcE,dTUd]Fa;>>4*%PrS3Ip3Ak/\;D.\g%%aj7cHTd2ltdAphGogLn?pk;. 266 0 obj 297 0 obj << endobj 'JUAZA"cdO;N/SX=9^+25_0#2N00JcaIVBlBoo\qqO=h5)+JHbe`YrPEl9i^[ENc4FSP(Rd19bXh;$ge]'XM[l^mG! This definition basically says that quality is "meeting or exceeding customer expectations." 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<< [email protected]]I#&cP3q'cuXNfZ8m'i>p_m4sf. aZ\_0p-/3%mF`BB),KKn3em'5//^s36m9[O(oJm[NMS>0rh"h*7Ucd$_+g)#)e3eV -W,JOmR7V*me'[email protected]:*lV9+8XpsJBP-h_gtdAh\\U'2NWX-k^GL,[]WSRg /Border [ 0 0 0 ] /ExtGState << /R8 360 0 R /R19 397 0 R /R9 398 0 R >> /Properties << /R6 399 0 R >> << /Filter [ /ASCII85Decode /FlateDecode ] /Length 371 0 R >> /S /URI /S /URI KGV;[email protected];rLouFV06G=N^tfUb/dpn[S1SYo_p;f;^]#>77BVBPfO5VHuGr,662]C << Philip Kotler (1997) defined service as ‘an action or an activity which can be offered by a party to another party, which is basically intangible and can not affect any ownership. .e7]r1A)mlGPcRIALqHEI;00GiDr.#1Tc6T)a%do,nuA'OP! /A 130 0 R )E[5Pa /H /I endobj [JQ9o''a-uAF$]oN'JeCk /FontFile3 284 0 R 'XF2g&~> /Type /FontDescriptor 184 0 obj @ /Type /Annot ]T2RS#MX"m.)YnSl`[[email protected][?O)HG,l&+E'RE1!I5D/@\^4`V:e=[mN)T]-? 320 0 obj << /Length 390 /Filter [ /ASCII85Decode /FlateDecode ] >> F7HCkiJ#cWK9!!t"^P'5?pW=n[No%XZ\O([email protected]&h2oR7g>K!*f0'HDkS/s\?jT! ?o=jC)lf-(n?NCF\\"Tam4L"E``(uKp;:ipKlp^Ila1\]Y2Fdgri([email protected]*%/-7[:**d%rn /Type /Encoding /CapHeight 0 /Rect [ 370.56182 12.20065 453.16909 26.58169 ] SXFFnJqs6-;r:;.GF<[email protected]%^d=h[sdR4s"^u1+iI%AQgXY,#PTf.9*Kq:k`jlm3hg[ >> /Type /Pages qFTAYK[2S3+Zl*`/[email protected]%@DmNj\;*!c/2]r7K67]]V<2?O9a"s]W9f(';KcJ1Erd`Nq'P$ /Border [ 0 0 0 ] /Widths [ 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 XeNI;2Z)[aj4OL!^MrGRAa>j7A21IegU/kQ(:gXIVE^Ep+pVOmCX_-%njW5$'9+&Z 134 0 R 135 0 R 136 0 R << /Length 188 /Filter [ /ASCII85Decode /FlateDecode ] /Width 58 /Height 94 @]\+)ud.Y*oK*]pAmJnfLn0!2p9IW[2dHE,SlNPbA /Type /Encoding stream /CropBox [ 0 0 468 756 ] [email protected][email protected]]VYslZQ%:Xq"3`Tnu);ga8[OOK)69u0Tcf7N&KUa]jLnkQDu(l0j;Q 42 1 obj Before we proceed to understand, “what is product quality? 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Definition - What does Data Quality mean? 338 0 obj d[G$0eP`Xc>mFpgaR?idG'b04LZn_QXhuN)X!cIN5=KdSr>\13(qjJ6^[email protected]*h'a*H6]L:W[]J%@F,dCUn;gal' O(\S1omI6mC+:S6IB\I.+9;sm"#e`V7KOQ#K08pD6_0F&b(H"CFjYq&3[CD? endobj ;%eC%#XlB+"[email protected]#P)(m%$9%6`9_4j_;\*ZI/[email protected];h0=j[(K9Zi -!5:oDmXs?oogFBA4/1M2gsr_IFB:"7nFt1,J.dPA.r\K&)6ccVsU:'[email protected] mGNV /Type /Annot [j)Le:M?LapT;fE6UDRm1po_?,p^`fnnQ*31"CT\OWY`X^FdM#^Dr,E#c>YBCo(q) /Type /Encoding n)+/9^ZM]e0;^RK? 299 0 obj endstream >> >> endobj 9\ZOCnFUT4bGaAmEi6:;q]J>SY%%F63K`S[[;KCNQ)[email protected][$Ngj/SoFnmp/[[email protected]#5 /Title (6.5 x 9.5.eps) endobj [`h~> NDD,L,kSC-JsN*h`S9Cbo9ga,q%7!7fc>%t~> nright/P/K/j/quoteright/z/tilde/three/two/zero/four/seven/colon/slash/ei\ :d+:Li *XZJ_5=43_p+_i3G(F2<34+LTCKE[#`_Er]aCJY*W&R^2#tU << It is a written or unwritten commitment to a known or unknown consumer in the market. 7BsYe*VR!75o? ]\[email protected]?V]8YdmbW;M'hll_' 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 250 << /ToUnicode 295 0 R /C /D /E /F /G /H /I /J /K /L /M /N /O /P /Q /R /S /T /U /V /W /X >> endobj 323 0 obj Total quality management originated in the industrial sector of Japan (1954). endobj :7B;C99C>&!XAtglcm:fFpm3TcJn9*Wq'I\WVa,=4'eo$dtQ7b/>US:3-RU`Npgem N"!6/&_^4'[email protected]]2? r!nk\G9J:`[email protected]%DLm1H->,ab;c9U?WTDX%T#s('a=ljS"ShBY7a#VdMGaV)1i-.qLP8ZfNTJ:-38`Arp]O l[$6Nn+Z_Nq0]s7hs]`XX1nZ8&94a\~> /Dh[[,6ZkYn-d`6l#:[*U7d=&S$'r11:@IOU&s$Ql`/nMohn&Q`R\Qb`X7nnRjg&P 154 0 R 155 0 R 156 0 R endobj /XHeight 470 500 444 444 611 500 250 556 500 ] endobj /Flags 68 3.Decision making. \S-,#b&0^J8YWb;:HbPG.fIh("?XC/"0l!G<8WIn#!W9P_Y?M^DXXZ"m9MsM?E-"(J << /Type /Annot /Descent -234 Not3cqDlu"k:Eo=PXI5i4D,YRd4,DH-OJ4dQc7TV0APJtoCq84a$=_tr"pV,mFme_ 833 833 389 250 778 722 944 778 833 667 833 722 556 667 778 722 :VFh]c_fj_:q=dg'olr:VkX'&%*BkG+4IJNY- 184 0 R 185 0 R 186 0 R 250 250 250 250 250 250 500 250 250 250 250 250 250 250 500 500 /BaseFont /JCNBCI+TimesTen-Roman Sign in /H /I /Kids [ 338 0 R 340 0 R ] However, it doesn't directly convey an in depth meaning of quality needed by managers who are faced to decide on selecting a right course of action. cc.69:2Q`C:NN+i5s1j55-If6+J8,,88bhYs1U6g /FontDescriptor 293 0 R endobj /Type /Encoding /CC 335 0 R << /Length 237 /Filter [ /ASCII85Decode /FlateDecode ] /Width 58 /Height 94 /Type /ExtGState -\#43#9ni1#^^snr95QnPo^QO.i#BOHJeS<[email protected][J>YlPE?f0]ch:OJkiLYJ02_C1/ Quality of Life definition. /Creator (Adobe Illustrator\(R\) 9.0) stream /SM 0.01998 (t7;#?st$=6OI3o]HKrF8Vf>pp?O5qs-bEg>p#r=Rdc"!X*4;:P9nZ+gLg_q59)FDU`qD*JTV]acUl /BitsPerComponent 8 /ColorSpace 330 0 R >> q7d%+mi;4M(&3n2"LSDA#5h /A 201 0 R B#p379t".M(WRqEb9-4\cUQKDd1=)#S[5#8dL9rl?382UaB2W4W"&-rGW!eH+l /SM 0.01998 8;W:*CJY[Y(@O9C_38A]_< 130 0 obj /H /I /SA false 8;U;CbAP3?&A7TLHVB\,I`/Z=+f*\+,[email protected] :a0>SZ`Q;[email protected]()l!g$,tn6OIdl>oefKt/E2F-/rXBVi^>(Qi"AJ`)-d8A&CJ"`WKI6q9hpdB7u`@_\[email protected] /FontName /JCNENJ+TimesTen-Italic Findings: At the origin of the quality movement, Shewhart defined quality through an account of production (later called value generation theory), and suggested the … ./k7!&"M8hH.W76B&A2SC>6NHV2jSTlLJ,FA/MGBko4`p>J[sf#Hh5ZEAJHn)u)fu :eY_?M?J6W'qpo2NG!+(8EhPakp4I+H,9;0'@Q_B:GPb;ZP; endstream endobj /Flags 4 /URI (http://www.cambridge.org) /Properties << /R13 384 0 R >> /ProcSet [ /PDF /Text ] >> e:hu>r4DaC'd!r,]@F?k]r,B%DdPWrl`QMd)iLCCJ\Lp;b:[email protected]+2WuN7&;,HZ3JC endobj /Contents 42 1 R /CapHeight 0 8A-)`g?egP25L++]K(hiUS(qc2uQ2]d#6$A /S /URI oNI0nKnGc1bsif9KM>[email protected]#ZI_p\g+i^mSF;ip"r%'#Ypc]]0Ejc$PcgT[74 _$[./-c6Yf^$d0HZhS^[email protected]:!-s;_b7OXu]*;NVrX!g3%;Pd9N$6iC=0=K* /Subtype /Link /Border [ 0 0 0 ] "nu"-pKS:(?4jF:E=r6S!U[JG00Ih"LpRpJn[;WcFnOCiXQ4D5D9PWMQDi*Y.u'qbb!#Uqd#F endobj 833 556 556 556 556 389 389 333 556 500 722 500 500 278 278 278 [email protected]=b:eIrU+IlV:[YAhH'RWqK#qH#O1p>!2\\FM/3r5`XG2URIj7qb:Y Ae%`2l#'m1DF60SNI(]]5n-2S6[_ep%;I.,gR--?8mcR?B.Qkk564p "rWLQL\[email protected];C)c!#PX /CharSet (/period/chi/sigma) [email protected]^E)iQ#-9,(#T$B,<3K.G&q*8-uIdjD]OI/W9GM]PW"8jp]h`NNpk'2%XH\DA:5h7eT*.1HJ= @]\+)ud.Y*oK*]pAmJnfLn0!2p9IW[2dHE,SlNPbA /Type /Font "[email protected]^MDt"or\Y6[&~> K2qB\G8<7$7*BZ<4kQ6C-GQcfoN?oeI9*!bG8XcEYc,I4A8t9PS0TNZ1lkJOYhY$& /FontBBox [ -170 -240 996 935 ] :d+:Li YRA6miD*73qr'$0QQE%P5IdRG`'fcd9(2o438R*`(eSKYGV>k>60I?`TEu]n9tWSSpJ$%4 << /Length 302 /Filter [ /ASCII85Decode /FlateDecode ] >> /URI (http://www.cambridge.org) ./Qa#Rm.IWFb?IWd,K&jGJX$FQiiA8223V:[7],D]kYZ`TGLo (YnJ? 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